FAQS
What currency are the prices do I see in the site?
All prices are in Php.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can.
Please allow to prepare your orders to ship out. d
average shipping times are 2-10 Days
Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at brand.arkon@gmail.com.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent we can't cancel it anymore.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at brand.arkon@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as per location.
NCR / Central Luzon / Luzon Areas 2 - 5 days
Visayas 5 - 10 days
Mindanao 5 - 10 days
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to brand.arkon@gmail.com or Message us on Facebook just Search Arkon.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.